Privacy Policy

1. Introduction

Perfection Painting LLC ("we," "us," or "our") is a residential and commercial painting company based in Greer, South Carolina, serving the Upstate South Carolina community. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage our services. By using our website or providing your information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, business name, email address, and telephone number(s) you voluntarily provide through our contact form, chat widget, quote requests, or by phone.
• Project details: information about the painting project you are interested in, including property type, scope, and preferred timing.
• Communications: records of your correspondence with us, including SMS/text message content where applicable.
• Usage data: non-identifying technical information such as browser type and pages visited, collected automatically when you use our website.

3. SMS / Text Message Communications (A2P)

As part of our customer communications, we may use application-to-person (A2P) SMS/text messaging to send you appointment reminders, project updates, estimates, and related service notifications. The following terms apply to SMS communications:

• Consent: By providing your mobile phone number and engaging our services, you expressly consent to receive SMS/text messages from us related to your project and our services.
• Message frequency: Message frequency varies and depends on your interactions with us. You will typically receive messages only in connection with an active project or inquiry.
• Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message.
• Help: For assistance, reply HELP to any message or contact us using the details below.
• Message and data rates: Standard message and data rates from your mobile carrier may apply to messages you receive.
• No selling of SMS data: We do not sell your mobile number or SMS data to third parties.

4. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide painting estimates and quotes.
• Schedule, coordinate, and perform painting services.
• Send project-related communications, including SMS reminders and updates.
• Improve our services, website, and customer experience.
• Comply with applicable legal obligations.

5. How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business (for example, communications platforms and scheduling tools), and who are bound by obligations of confidentiality. We may also disclose information when required by law or to protect our rights.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to maintain records relevant to completed projects.

7. Your Rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information, and to opt out of certain communications. To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our handling of your information, please contact us:

Perfection Painting LLC
Phone: (864) 323-6118
Email: perfectionpaintingpro@gmail.com